Meet

The Team

Experience built in the field. Refined through purpose.

Exclusive Global Solutions is powered by a multidisciplinary team of appraisal experts, operational leaders, and process specialists working together to deliver accurate, unbiased, and timely claim resolutions across Florida, Texas, New Jersey, and Colorado.

Meet the Leadership and Appraisal Team behind EGS

Seasoned insurance claims and valuation professionals committed to delivering accurate, neutral, and policy-driven appraisal results.

Ray Hernandez

Chief Executive Officer

Ray Hernandez is the Founder of Exclusive Global Solutions (EGS) and a respected leader in the property insurance appraisal industry. Born in 1978 in the Dominican Republic, Ray immigrated to Miami, Florida in 1997 facing language barriers, limited resources, and the responsibility of raising three daughters; Alexandra, Sophie, and Emma Hernandez. Ray entered the insurance industry through a temporary mail clerk position at Assurant, where his work ethic earned him a permanent role and, ultimately, an opportunity to challenge a decision that initially blocked his career path. That moment of self-advocacy led to him becoming a licensed Florida 6-20 adjuster, launching his professional journey in property claims. After gaining experience as a desk and field adjuster, Ray expanded his expertise through formal insurance training in Texas and later transitioned into public adjusting and entrepreneurship. Despite industry setbacks that forced him to rebuild from the ground up, Ray remained committed to his vision. In 2017, Ray founded Exclusive Global Solutions (EGS), specializing in property appraisals. Today, EGS operates across Florida, Texas, and New Jersey, including large-scale hotel and commercial claims. Ray’s story reflects resilience, leadership, and the belief that determination can overcome language barriers and adversity.

Caroline Madera

Chief Operations Officer

Caroline is the architect of efficiency, overseeing all complex operational structures, resources, and administrative systems. She ensures scalable, streamlined performance across all departments, optimizing the firm's capacity to handle catastrophic claims.

Donna Santa Maria

Appraiser / Certified Valuation Master

Donna is a top-tier valuation expert responsible for providing objective, certified appraisal reports. She uses deep technical knowledge to accurately establish the true scope and cost of loss, acting as a crucial authority in claim resolution.

Darren Moser

Appraiser / Certified Valuation Master

Darren applies rigorous appraisal standards to complex property disputes. His certification and expertise ensure that client valuations are defensible, authoritative, and successfully lead to equitable settlements.

Operations and Growth Office Team

Vanessa Ducusin

Assistant Director

Vanessa manages the firm's critical financial health, overseeing all billing operations and ensuring the smooth flow of payments. She strategically supports the claims process by maintaining meticulous financial records and compliance.

Mark Jomelle Panto

Appraisal Process Navigator

Mark specializes in back-end claims support, ensuring all required documentation and procedural steps are completed accurately and on time. His work is essential to maintaining the firm's prompt and professional service standards.

Michael Jaye Panto

Appraisal Process Navigator

Working remotely, Michael ensures that claim files progress efficiently through the appraisal lifecycle. He handles detailed claims processing and administrative coordination necessary to keep cases moving toward resolution.

Work With a Team You Can Trust

When experience, integrity, and process matter, EGS delivers.

• Licensed appraisal professionals

• Trusted by public adjusters, attorneys, and contractors

• Clear communication. Faster resolutions. Defendable outcomes.

• 30 Days Turnaround on Most Appraisals

• Serving Texas & Florida

• Residential & Commercial Expertise

Call us

Phone:

TX: 713-584-6339

FL: 305-909-0393

786-840-8999

1148 Silber Rd, Houston, TX 77055, USA

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